The City has operators at Wastewater 24/7 and they take all calls from residents regarding sewage backups, sewer odors, and water in the street complaints. The operators get the calls immediately to the collection system supervisors and they are investigated from there. If you are unable to get through at the Wastewater operator, you can also call the police department non-emergency line.
Residents should call the Wastewater plant at 440-366-2211 and press Option 0 to get the Operator. The police non-emergency line (Dispatch) is 440-323-3302.